1. Scope
This policy covers the one-time purchase of AI testing for one app on 12 virtual devices over 14 days, followed by a written report. The package costs $10 USD including tax, without automatic renewal. Read this policy together with the Terms of Service; it does not limit statutory customer rights.
2. Withdrawal
Consumers and persons with equivalent statutory protection generally have 14 days from a distance contract’s conclusion to withdraw. Send an unambiguous notice to info@12testersfor14days.com or the operator’s postal address, including purchase date and order ID. Example: “I withdraw from order [ID], concluded on [date]. Name, email, notice date.” Purchase, login or the start of testing does not automatically waive this right. Any early start and proportionate payment require the applicable legal conditions; these terms do not replace a separate express request. A refund due upon withdrawal is made within 14 days of receiving the notice.
3. Complaints and non-delivery
Email info@12testersfor14days.com with your order ID, the issue and requested resolution. We respond within 14 days. Statutory remedies for non-conforming or undelivered services apply, including correction, price reduction or refund where legally required. Refunds are processed through Paddle; purchases are not categorically non-refundable.
4. Requesting and receiving a refund
Email info@12testersfor14days.com with your purchase email, order or transaction reference, payment date and a description of the issue. No reason is required for statutory withdrawal. Never send your card number, CVV or password. Paddle processes payments as Merchant of Record; refunds due are routed through the payment provider, normally to the original payment method. Posting time also depends on your bank or payment provider. Earlier purchases paid through Dodo Payments are refunded through that provider.